Privacy Policy
Last updated: June 12, 2026
Lance Exteriors, operated by L&C Home Services LLC, respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit our website, submit a form, request a quote, communicate with us, or use our services.
- Information We Collect
We may collect information you provide directly to us, including:
Name
Phone number
Email address
Property address
Service address
Photos you send us
Details about your roof, gutters, siding, or exterior service request
Messages, replies, and communication history
Scheduling, quote, invoice, and service information
We may also collect basic website information, such as browser type, device information, pages visited, and general usage data.
- How We Use Your Information
We use your information to:
Respond to quote requests
Contact you about your inquiry
Request photos or additional property details
Schedule appointments or service visits
Send service updates
Provide quotes, invoices, and customer support
Send maintenance reminders and aftercare messages
Ask for reviews or feedback
Improve our website, services, and customer communication
Send occasional promotional offers related to our services, if you have consented to receive them
- Text Messages and SMS Consent
By submitting a form with your phone number and checking the SMS consent box, you agree to receive text messages from Lance Exteriors related to quotes, scheduling, photo requests, service updates, review requests, maintenance reminders, and occasional promotional offers.
Message frequency may vary. Message and data rates may apply.
You can opt out of text messages at any time by replying STOP. You may also contact us directly to request that we stop sending you text messages.
We do not sell, rent, or share your SMS opt-in information or mobile phone number with third parties or affiliates for their marketing or promotional purposes.
- How We Share Information
We may share information with service providers that help us operate our business, such as website hosting providers, customer relationship management systems, messaging platforms, payment processors, email providers, scheduling tools, or other business software providers.
These service providers may only use your information to help us provide services to you or operate our business.
We may also share information when required by law, to protect our rights, to prevent fraud, or to comply with legal obligations.
We do not sell your personal information.
- Photos and Property Information
If you send us photos of your roofline, gutters, roof, siding, or property exterior, we use those photos to evaluate your service request, prepare quotes, document work, communicate with you, and improve service quality.
We will not use your property photos in marketing materials without permission.
- Website Cookies and Tracking
Our website may use cookies, analytics tools, or similar technologies to understand how visitors use the site and to improve performance.
You can adjust your browser settings to limit or block cookies.
- Data Security
We take reasonable steps to protect the personal information we collect. However, no website, email system, text messaging system, or online platform can guarantee complete security.
- Your Choices
You may contact us to:
Request access to information we have about you
Ask us to update or correct your information
Request that we stop contacting you
Opt out of promotional messages
Opt out of SMS messages by replying STOP
- Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those third parties.
- Children’s Privacy
Our services are intended for homeowners and property owners. We do not knowingly collect personal information from children under 13.
- Changes to This Policy
We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last updated” date.
- Contact Us
If you have questions about this Privacy Policy or how your information is used, contact us:
Lance Exteriors
Operated by L&C Home Services LLC
Portland, Oregon
Email: lance@lanceexteriors.com
Phone: 503.889.6449
Website: lanceexteriors.com