Terms and Conditions
Last updated: June 12, 2026
These Terms and Conditions apply to the website lanceexteriors.com and services provided by Lance Exteriors, operated by L&C Home Services LLC.
By using our website, submitting a form, requesting a quote, communicating with us, or hiring us for services, you agree to these Terms and Conditions.
- Business Information
Lance Exteriors is operated by L&C Home Services LLC and provides exterior cleaning and roofline maintenance services in the Portland, Oregon area.
Services may include roof cleaning, gutter cleaning, roofline maintenance, moss removal, debris removal, exterior cleaning, inspections, maintenance reminders, and related services.
- Website Use
You agree to use our website for lawful purposes only.
You may not use this website to submit false information, interfere with the website, attempt unauthorized access, or misuse our forms, contact information, or communication systems.
- Quotes and Estimates
Quotes and estimates are based on the information available at the time, including property details, customer-provided photos, visible conditions, service needs, and site access.
A quote may change if the property condition, roof type, access, safety conditions, service scope, or job requirements are different from what was originally provided or visible.
Submitting a form or requesting a quote does not guarantee service availability, pricing, scheduling, or acceptance of the job.
- Scheduling and Service Access
Customers are responsible for providing accurate property information, safe access, and any details needed to complete the service.
We may reschedule, delay, or decline service due to weather, unsafe conditions, roof pitch, roof condition, access issues, equipment limitations, or other safety concerns.
- Customer Responsibilities
Customers are responsible for:
Providing accurate contact and property information
Disclosing known roof, gutter, siding, drainage, or structural issues
Keeping pets, people, and obstacles away from work areas during service
Making sure gates, driveways, and access points are available when needed
Reviewing quotes, service details, and communications before approving work
- Service Limitations
Exterior cleaning and roofline maintenance services are intended to clean, maintain, document, or improve visible exterior conditions.
Unless specifically stated in writing, our services do not include structural repairs, roofing repairs, leak repairs, gutter replacement, mold remediation, pest removal, engineering evaluations, or guarantees against future weather, debris, moss growth, roof wear, water intrusion, or property damage.
- Before and After Photos
We may take photos before, during, and after service for documentation, quality control, quoting, customer communication, and service records.
We will not use identifiable property photos in public marketing materials without permission.
- Payments
Payment terms will be provided with the quote, invoice, or service agreement.
Failure to pay may result in additional collection efforts, service delays, cancellation of future service, or other remedies allowed by law.
- Cancellations and Rescheduling
Customers should contact us as soon as possible if they need to cancel or reschedule.
We may also reschedule due to weather, unsafe conditions, staffing, equipment issues, access problems, or other operational reasons.
- Text Message Terms
By submitting a form with your phone number and checking the SMS consent box, you agree to receive text messages from Lance Exteriors.
Text messages may include quote follow-up, photo requests, scheduling coordination, service updates, appointment reminders, review requests, maintenance reminders, aftercare check-ins, and occasional promotional offers related to our services.
Message frequency varies.
Message and data rates may apply.
Consent to receive marketing or promotional text messages is not required to purchase services.
You may opt out of text messages at any time by replying STOP.
For help, reply HELP or contact us directly using the contact information below.
We do not sell, rent, or share your SMS opt-in information or mobile phone number with third parties or affiliates for their marketing or promotional purposes.
Text messaging services are intended for users who are 18 years of age or older.
Wireless carriers are not liable for delayed or undelivered messages.
- Email and Phone Communications
By submitting a form, requesting a quote, or contacting us, you agree that we may contact you by phone, email, or text about your inquiry, quote, service, scheduling, account, or related follow-up.
You may ask us to stop promotional communications at any time.
- No Guarantee of Results
We aim to provide professional service and accurate communication, but results may vary based on roof age, roof material, moss severity, staining, prior maintenance, weather exposure, drainage conditions, property access, and other factors.
No specific result, timeline, lifespan, repair outcome, resale outcome, insurance outcome, HOA outcome, or future maintenance outcome is guaranteed unless stated in writing.
- Third-Party Services and Links
Our website may link to third-party websites or use third-party service providers for hosting, forms, messaging, payments, scheduling, analytics, or customer management.
We are not responsible for third-party websites, tools, policies, availability, or content.
- Limitation of Liability
To the fullest extent allowed by law, Lance Exteriors and L&C Home Services LLC are not liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the website, communications, or services.
This does not limit any rights you may have under applicable law.
- Privacy
Your use of our website and services is also governed by our Privacy Policy.
Please review our Privacy Policy at:
- Changes to These Terms
We may update these Terms and Conditions from time to time.
Updates will be posted on this page with a new “Last updated” date.
- Contact Us
If you have questions about these Terms and Conditions, contact us:
Lance Exteriors
Operated by L&C Home Services LLC
Portland, Oregon
Email: lance@lanceexteriors.com
Phone: 503.889.6449
Website: lanceexteriors.com